Return & Refund Policy

Last Updated: 15 March 2026

At SheNeeds, we prioritize hygiene, safety, and product quality. Due to the nature of our products, we follow strict return guidelines to ensure the safety of our customers.

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Returns

For hygiene and safety reasons, sanitary pads are non-returnable once delivered.

However, we understand that issues may occasionally occur. If you receive a product that is damaged, defective, expired, or incorrect, you may request a replacement.

Requests must be made within 24 hours of delivery.

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Replacement Eligibility

A replacement request will be accepted only if the product meets the following conditions:

• The product is sealed

• The product is unused

• The product is unopened

• The product is in its original packaging and condition

Once the request is reviewed and approved, a replacement will be arranged.

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Non-Eligible Cases

Replacement or refund requests will not be accepted if:

• The product has been opened or used

• The request is made after 24 hours of delivery

• The product was damaged due to misuse or mishandling

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Refund Policy

In cases where a replacement is not possible, a refund may be issued at our discretion.

Refunds will be processed through the original payment method used during purchase. Processing times may vary depending on the payment provider.

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How to Request a Replacement

To request a replacement, please contact us with the following details:

• Order number

• Description of the issue

• Photos of the product (if applicable)

Requests should be submitted within 24 hours of receiving the order.

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Contact Us

If you need assistance regarding your order, please contact us:

Email: wesheneeds@gmail.com
Website: https://sheneedss.com

Our support team will be happy to assist you.